![]() My driveway has shared access, does this matter? If you are unsure, we can arrange a pre-install engineer visit to have a look and discuss the process in advance. If not, we may need to do a small amount of digging in order to bring our network to you. If Virgin Media services have been installed previously, it is likely that we won’t have to. Will you have to dig up my garden or driveway? If it’s not successful we will send an engineer out to you as soon as possible, free of charge. We have a dedicated team to troubleshoot and guide you through each step of the set-up. What if I have trouble with QuickStart self-installation? Yes, but if you’re not available, someone aged 18 or over can instead. Generally speaking, we ask you to allow around two hours, but in most cases we get it done much sooner. ![]()
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